INNER LIGHT YOGA
FAQ + Support
We love hearing from you in our inbox and DMs. We do our very best to get back to you ASAP, but just in case you need an immediate answer, below are the most frequently asked questions/requests with support on how to find the solution you need. Click on the topic below to expand!
+ MINDBODY ONLINE BOOKING
We get it. Mindbody can literally be the worst and it is not user friendly. If you are having issues with your account or trouble booking, please show up at least twenty minutes before the scheduled class time you want to attend and we can take care of you at the studio and in-person. See you there!
+ TIME INTEGRITY IS EVERYTHING
While our front doors are always open, the yoga room doors do close when class begins. So come early, hang out with us in our lobby and give yourself enough time to get it together. Class begins and ends at the times listed on the schedule. We value your time and everyone is created equal so we love it when you value ours too.
+ CLASS WAITLIST
If you are on the waitlist, it is best to come to the studio. If another student doesn’t show or cancels last minute, that spot will be made available to the first person on the waitlist who is there in the studio. If you signed up for a class that is waitlisted and you do not arrive at least 2 minutes before class begins, your spot will be given to a person on the waitlist.
+ CANCELLATIONS AND NO SHOWS
Single Classes, M-F Nooners, and Class Series:
If you Early Cancel, two hours or more before class time, your class credit remains on your account until it expires.
If you Late Cancel, two hours or less before class, you lose your class credit.
If you No Show, take no action and do not show up, you lose your class credit.
+ PAYING WITH AN ACCOUNT BALANCE OR GIFT CARD
As mentioned before, Mindbody is not always our friend. If you have an account balance or gift card, you unfortunately cannot make a purchase online. But have no fear! We can do it so please show up at least twenty minutes before the scheduled class time you want to attend, we can take care of you at the studio and in-person.
+ PURCHASING + REDEEMING A GIFT CARD
You can purchase a gift card online HERE. It can be sent directly to the recipient, or you can print it out to have as a physical gift. We are also more than happy to sell you a gift card in-person, at the studio.
If you have received a gift card (yess!) you can not redeem it yourself online. But have no fear! We can do it so please show up at least twenty minutes before the scheduled class time you want to attend, we can take care of you at the studio and in-person.
+ FREE BIRTHDAY CLASS
Yay, yay, yay! Happy b-day! If you received our little treat in your inbox for a free class on your birthday, come on down least twenty minutes before the scheduled class time you want to attend, we can take care of you at the studio and in person. Be ready to show us the email so we can verify.
+ NEW STUDENT INTRO OFFER
We have an introductory offer: One Month Unlimited for $40. This is for new students and it's a one time deal on your first visit.
The activation date of this Intro Offer is the day you purchase it. We can only extend the intro offer one week (7 days) from the original date of purchase or first visit.
+ MEMBERSHIP MONTHLY GUEST PASS
As an ILY-st Member you get to bring one new, local to Nashville guest every month to a class. Please know that this is meant to bring a new, aka different, guest each month. And your guest must be a local resident to Nashville.
Have your intended guest REGISTER HERE, then please show up at least twenty minutes before the scheduled class time you want to attend, and we can take care of you at the studio and in-person.
+ MEMBERSHIP REQUESTS
Any specific membership requests or needs should be sent directly to email@example.com.
+ PRIVATE CLASSES + BACHELORETTE PARTIES
We can’t wait to celebrate your group with a #yogaparty. Our pricing begins at $250 and goes up depending on group size. We will get back to your request as soon as possible to let you know what availability we have in our schedule, a full price quote, and all the other deets. Chat soon!
+ PRIZE OR AUCTION ITEM WINNER
OMG congrats! If you’ve won some classes at ILY through a promotion, contest, or auction you should have received a digital voucher with all your winning details. Come on down at least twenty minutes before the scheduled class time you want to attend, we can take care of you at the studio and in-person. Be ready to show us the email so we can verify.
+ REFUNDS AND TRANSFERS
All purchases of classes, series, offers, promotions, workshops, memberships, and merchandise are final sale. That is, there are no refunds or returns. If you do not use your class (i.e. you never actually sign up for a class or come to one) that class credit will remain on your account for six months. After six months it’s gone forever, so use it or you lose it. This applies to Single Classes, M-F Nooners, and Class Series. For the ILY-st Membership there are also no refunds or returns for this type of purchase.
Classes, series, workshops, and memberships are non-transferable and can only be used for the intended client.
+ OTHER QUESTIONS OR CONCERNS
Didn't see what you are needing on the list? Don't stress, we will get back to your email within 48 hours #pinkyswear. And always feel free to come see us in-person at the studio. We are there 30-minutes before scheduled class times and 30-minutes after.
+ FOR FURTHER ASSISTANCE
If you are still seeking more help, feel free to call us at the studio. 615-873-1460. Please know that we are not at the studio when we do not have classes. We are there 30-minutes before class and 30-minutes after. You can come see us then too!